Platform SLA

SLA

Production Availability	99.95% = 43s of allowed downtime/unavailability daily

MSquared platform status can be checked at https://status.msquared.io/

Service Credits

Monthly Uptime Percentage	99.00% to < 99.95%	95.00% to < 99.00%	< 95.00%
Percentage of monthly bill that does not meet SLA that will be credited to Customer’s future monthly bills	10%	25%	50%

Note: In order to receive the Financial Credits described above, Customer must notify MSquared support within 30 days from the time Customer becomes eligible to receive a Financial Credit. Customer must also provide MSquared with log files showing Downtime Periods and the date and time they occurred.