Platform SLA
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Production Availability
99.95%
= 43s of allowed downtime/unavailability daily
Morpheus Platform status is availalble at .
Note - this SLA excludes cloud streaming services (e.g. Nvidia Geforce Now).
Monthly Uptime Percentage
99.00% to < 99.95%
95.00% to < 99.00%
< 95.00%
Percentage of monthly bill that does not meet SLA that will be credited to Customer’s future monthly bills
10%
25%
50%
Note: In order to receive the Financial Credits described above, Customer must notify Morpheus Platform support within 30 days from the time Customer becomes eligible to receive a Financial Credit. Customer must also provide MSquared with log files showing Downtime Periods and the date and time they occurred.