# Platform SLA

## SLA

| Production Availability | <p>99.95%</p><p>= 43s of allowed downtime/unavailability daily</p> |
| ----------------------- | ------------------------------------------------------------------ |

Morpheus Platform status is availalble at <https://status.msquared.io/>.

Note - this SLA excludes cloud streaming services (e.g. Nvidia Geforce Now).

## Service Credits

| Monthly Uptime Percentage                                                                                  | 99.00% to < 99.95% | 95.00% to < 99.00% | < 95.00% |
| ---------------------------------------------------------------------------------------------------------- | ------------------ | ------------------ | -------- |
| Percentage of monthly bill that does not meet SLA that will be credited to Customer’s future monthly bills | 10%                | 25%                | 50%      |

Note: In order to receive the Financial Credits described above, Customer must notify Morpheus Platform support within 30 days from the time Customer becomes eligible to receive a Financial Credit. Customer must also provide MSquared with log files showing Downtime Periods and the date and time they occurred.


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