Platform SLA

SLA

Production Availability

99.95%

= 43s of allowed downtime/unavailability daily

Morpheus Platform status is availalble at https://status.msquared.io/.

Note - this SLA excludes cloud streaming services (e.g. Nvidia Geforce Now).

Service Credits

Monthly Uptime Percentage

99.00% to < 99.95%

95.00% to < 99.00%

< 95.00%

Percentage of monthly bill that does not meet SLA that will be credited to Customer’s future monthly bills

10%

25%

50%

Note: In order to receive the Financial Credits described above, Customer must notify Morpheus Platform support within 30 days from the time Customer becomes eligible to receive a Financial Credit. Customer must also provide MSquared with log files showing Downtime Periods and the date and time they occurred.

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