# Crash Reporting

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verified: 2025-11-19 version: v39
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To use this dashboard, you'll need an API key generated for you. Please reach out to your support engineer to get an API key.
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With publishing games to the public, it is inevitable that your users will run into crashes.

We provide a dashboard where you can see all recent crashes in your organisation and project: <https://crash-reports.preview.msquared.io/>

<figure><img src="/files/udVN9fyL987g0eR48ttG" alt=""><figcaption></figcaption></figure>

You can get additional details for each crash, including the user's hardware and callstack:

<figure><img src="/files/TcS7OOYKGO4bt1FQbIES" alt=""><figcaption></figcaption></figure>

There are also various crash-specific attachments which might be of value to you. Of particular relevance:

* `M2Development.log` contains the user's log with timestamps, which provides signifcant context about the state of the application and how the user got there.
* `CrashContext.runtime-xml` is a XML file with information about the user's hardware and World Builder information.

## Common crashes

### GPU Crash dump Triggered

A GPU crash is always fatal, and it can be caused by a very large number of reasons. However, by far the most common one is that the user is using a device which is below the minimum spec listed in [Hardware Requirements](/creation/running-events/player-entry/minimum-hardware-requirements.md). The majority of these crashes are from users trying to run the game using an integrated GPU, which is wholly incapable of handling Unreal 5.

### Unhandled Exception: EXCEPTION\_STACK\_OVERFLOW

This normally indicates an infinite loop within your blueprints.


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