War Room Support

War rooms are a dedicated group of one or more M2 engineers to monitor, manage, and respond to issues for a customer event.

War Room Support is priced at $500 per person per hour

To schedule an event war room, customers need to provide :

• 4 weeks notice

• Headcount and tech domain representation:

  • Game engineering (content, builds, live config, rendering, )

  • Web (login, permissions, queueing, roles systems, events, backend logs, etc)

• Event date, time and duration

Responsibilities of war room engineers can includes:

• Live performance analysis (via Grafana metrics and web service)

• Live debugging of issues with web service and network logs and telemetry

• Deployment failover

If cancelling a war room within 2 weeks, M2 still requires full payment.