War Room Support

War rooms are a dedicated group of one or more MSquared engineers to monitor, manage, and respond to issues for a customer event.

War Room Support is priced at $500 per person per hour

To schedule an event war room, customers need to provide :

  • 4 weeks notice

  • Headcount and tech domain representation:

    • Game engineering (content, builds, live config, rendering, )

    • Web (login, permissions, queueing, roles systems, events, backend logs, etc)

  • Event date, time and duration

Responsibilities of war room engineers can include:

  • Live performance analysis (via Grafana metrics and web service)

  • Live debugging of issues with web service and network logs and telemetry

  • Deployment failover

If cancelling a war room within 2 weeks, MSquared still requires full payment.

Last updated

Was this helpful?